Cancellation & Refund Policy

This policy explains how subscription cancellations and refunds are handled for Polisync, a subscription software service operated by Aximos LLP, Ahmedabad, Gujarat, India. By subscribing to a paid plan you agree to this policy together with our Terms of Service.

1. Cancelling your subscription

You can cancel your subscription at any time from your account settings, or by writing to hello@polisync.in. When you cancel:

• Your plan is not renewed at the end of the current billing period, so you are not charged again.
• You keep full access to your paid features until the end of the billing period you have already paid for.
• At the end of that period your account moves to the Free plan; your data is retained and remains exportable.

2. Refunds

Subscription fees are non-refundable, except in the limited situation described below. In particular, we do not refund for change of mind, accidental purchase, lack of use, or the unused portion of a billing period. When you cancel, you keep access until the end of the period you have already paid for (see section 1).

Service-failure refund (within 14 days of a new subscription). If, within 14 days of your first payment for a new paid subscription, Polisync is unable to provide the core subscribed service or the support needed to use it, and we are unable to resolve the problem within a reasonable time after you report it to hello@polisync.in, you may request a refund of that payment. Approved refunds are made to your original payment method within 5 to 10 business days. This applies only to a genuine, unresolved service or support failure attributable to Polisync, not to dissatisfaction unrelated to the service working as described.

Renewals. Renewal payments are not covered by this window. To avoid a renewal charge, cancel before your renewal date.

3. One-time purchases

Certain features are sold as one-time unlocks (for example, Agent Profile Pro). Because these unlock digital features immediately, they are non-refundable once activated. If a one-time purchase fails to activate due to a technical fault on our side, contact us and we will either fix the activation or refund that purchase.

4. Failed, duplicate, or incorrect charges

If you are charged more than once for the same subscription, or charged in error, email hello@polisync.in with the payment reference. Verified duplicate or erroneous charges are refunded in full to the original payment method.

5. How to reach us

For any cancellation or refund request, contact hello@polisync.in or call +91 75679 79790 (Mon to Sat, 10:00 to 19:00 IST). Please include your registered email and, where relevant, the payment reference so we can help quickly. See our Contact page for more ways to reach us.